info@ilovedahlia.com

Ilovedahlia F.A.Q.

To which countries do we deliver?

At this moment we ship to Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden, Switserland. From October 2020 we will only ship orders to countries in Europe. This has to do with the costs and time of the phytosanitary inspection for sending flowerbulbs to countries outside Europe.

When do we ship your order?

ILoveDahlia Orders are shipped from march the 1st 2022. Orders placed after march the 1st will be shipped the next business day.

My country is not on the list of countries at your website

Sadly, it’s not possible to send to other countries. This has to do with the very strict import requirements of the country. If you have a special request please feel free to send us an email.

Carrier

Fred de Meulder b.v. sends the orders via PostNL. You can follow your orders with the sent Track and Trace code via eMail.

How long does it take before my package is delivered?

As soon your package is processed by our shipping agent, it will take 3 – 10 workdays until your package is delivered. We don’t have influence on the speed of the delivery. During holidays there may be a delay.

I haven’t received my package after 15 workdays have gone by?

You can track your package at TrackYourParcel
It’s also possible that the package is delivered at the neighbors or at the post office. Check those places as well.
As soon as the package is processed in the post-system, we are no longer responsible for you package. For any further questions about the delivery please contact our carrier PostNL

Can I cancel my order?

Within 7 days after ordering, you can cancel your order. As soon as your order has been send, it will no longer be possible to cancel your order.

The variety did not bloom true its name?

We do our best to send our bulbs true to its name, but we are dependent on what is send by our growers. We select our suppliers very carefully and trust on a reliable delivery. We will never on purpose deliver the wrong kind of bulb ordered by you without consultation. Unfortunately is it not possible to claim a bulb that has not bloomed true to its name.

I have received a bad bulb?

During the packaging we always check all the bulbs with best possible care. And we make sure that your order won’t get damaged during the transport. If you do receive a bulb that is no longer capable of being planted, you can send us a picture of the bulb and together we will try to find a solution to this.

How can I pay for my order?

There are different ways to pay

  • With Paypal
  • With you credit card via Paypal, you don’t need a Paypal account. Accepted credit cards are: Visa, Mastercard, American Express and others
  • For EU countries it’s also possible to pay via the bank. Our bank detail will appear in the checkout pages and also on your order confirmation
  • With iDeal

My package has been returned by the carrier

Has your package been offered three times at the delivery address, or has your package been at the postal office and you’ve not picked it up yet, it will be send back to us.
If the package has been returned to us, we can re-send your order. However We will have to charge you for the extra shipping costs. Please note that we will re-send the retuned parcel, and no new bulbs.

Why should I note the phone number of the recipient?

May there be problems with the delivery of the packages, or if the address is not correct, then the courier or postman can make contact with the recipient.

 

Our adress
Ilovetulipa
Pastoorslaan 30 a
2182 BX Hillegom
info@ilovetulipa.com